We value your trust. The following online privacy policy is intended to protect and secure the personally identifiable information (any information by which you can be identified) you provide to our organization online.
Information We Collect
How the Information is Used
Sharing of Personal Information
Security
Cookies and Tracking Technologies
Third-Party Services
Links to Outside Sites
Your Rights and Choices
California Privacy Rights
Changes to This Privacy Policy
Contacting Us
Information We Collect
We collect information from visitors on our website through various methods including, but not limited to:
Information You Provide to Us
- Contact form submissions
- Schedule a Tour requests
- Newsletter sign-ups
- Live chat communications
The information you voluntarily provide may include, but is not limited to:
- Name
- Email address
- Phone number
- Address
- Move-in timeframe
- Unit preferences
- How you heard about us
- Any additional information you choose to share in message fields
Information Collected Automatically
When you visit our website, certain information may be collected automatically, including, but not limited to:
- IP address
- Browser type and version
- Device type (desktop, tablet, mobile)
- Operating system
- Pages viewed and time spent on pages
- Referring website or source
- Geographic location (city/state level)
- Date and time of your visit
- Click patterns and interactions with our website
How the Information is Used
We use your information to:
- Respond to your inquiries and contact requests
- Provide information about our apartment community
- Schedule property tours
- Send marketing communications you’ve opted into
- Improve our website and marketing efforts
- Analyze website traffic and user behavior
- Personalize your browsing experience
- Protect against fraudulent activity
We will not send you email that you have not agreed to receive. We may periodically send you email announcing news, promotions, and event information if you have opted in to receive such communications.
Sharing of Personal Information
We do not sell, rent, lease or exchange your personal information with other organizations for their marketing purposes.
We may share your information with:
- Our property management team to respond to your inquiries
- Service providers who help us operate our website (hosting services, analytics providers)
- Third-party marketing and analytics tools (as detailed below)
All third parties with whom we share information are required to protect your information in a manner consistent with this policy.
Security
We are committed to ensuring the security of your personal information. To prevent unauthorized access, maintain data accuracy, and ensure the proper use of information, we have established and implemented appropriate physical, electronic, and managerial procedures to safeguard and secure the information we collect online.
In the event of a data breach that compromises your personal information, we will notify you in accordance with applicable law.
Cookies and Tracking Technologies
Our website uses various tracking technologies, including cookies, to improve your browsing experience and help us understand how visitors use our site.
A cookie is a small piece of data that is sent to your browser from a web server and stored on your computer’s hard drive. Cookies do not damage your system. We use cookies to recognize you when you return to our site and to identify which areas of our website you have visited.
We use the following types of cookies:
- Essential cookies: Necessary for the website to function properly
- Preference cookies: Enable the website to remember your preferences
- Analytics cookies: Help us understand how visitors interact with our website
- Marketing cookies: Used to track visitors across websites to display relevant advertisements
You can control cookies through your browser settings. Most browsers allow you to refuse or accept cookies. Be aware that disabling cookies may affect your experience on our website as some features may not function properly.
Third-Party Services
Our website uses third-party services including, but not limited to:
Google Analytics
We use Google Analytics to understand how visitors interact with our website. Google Analytics collects information such as how often users visit our site, what pages they visit, and what other sites they used prior to coming to our site. Learn more about how Google Analytics collects and processes data in the Google Privacy Policy.
You can opt-out of Google Analytics by installing the Google Analytics Opt-out Browser Add-on.
Facebook Pixel
We may use Facebook Pixel to measure the effectiveness of our advertising and understand the actions people take on our website. This tool helps us deliver relevant advertisements to people who have visited our website. Learn more in the Facebook Privacy Policy.
You can control your Facebook ad preferences through your Facebook account settings.
Links to Outside Sites
This website links to documents located on websites maintained by other organizations or individuals. Once you access a link to another website, please be aware that we are not responsible for the privacy practices or the content of such websites.
Your Rights and Choices
You have certain rights regarding your personal information:
- Access: You can request information about the personal data we hold about you.
- Correction: You can request that we correct inaccurate or incomplete information.
- Deletion: In certain circumstances, you can request that we delete your personal information.
- Marketing Communications: You can opt-out of marketing emails by clicking the “unsubscribe” link in any marketing email you receive from us.
To exercise these rights, please contact us using the information provided in the “Contacting Us” section.
California Privacy Rights
If you are a California resident, the California Consumer Privacy Act (CCPA) provides you with specific rights regarding your personal information. You have the right to:
- Know what personal information we collect about you
- Request deletion of your personal information
- Opt-out of the sale of your personal information (note that we do not sell personal information)
- Non-discrimination for exercising your privacy rights
To exercise your California privacy rights, please contact us using the information in the “Contacting Us” section.
Changes to This Privacy Policy
We may update this privacy policy from time to time to reflect changes in our practices or for other operational, legal, or regulatory reasons. We will post the revised policy on our website with the updated effective date. We encourage you to review this policy periodically.
For significant changes that materially affect your privacy rights, we will provide a more prominent notice, such as an email notification.
Contacting Us
If you have questions about this privacy policy, would like to exercise your data rights, or need assistance with any privacy-related matter, please contact us at:
Comments
Suggested text: When visitors leave comments on the site we collect the data shown in the comments form, and also the visitor’s IP address and browser user agent string to help spam detection.
An anonymized string created from your email address (also called a hash) may be provided to the Gravatar service to see if you are using it. The Gravatar service privacy policy is available here: https://automattic.com/privacy/. After approval of your comment, your profile picture is visible to the public in the context of your comment.
Media
Suggested text: If you upload images to the website, you should avoid uploading images with embedded location data (EXIF GPS) included. Visitors to the website can download and extract any location data from images on the website.
Cookies
Suggested text: If you leave a comment on our site you may opt-in to saving your name, email address and website in cookies. These are for your convenience so that you do not have to fill in your details again when you leave another comment. These cookies will last for one year.
If you visit our login page, we will set a temporary cookie to determine if your browser accepts cookies. This cookie contains no personal data and is discarded when you close your browser.
When you log in, we will also set up several cookies to save your login information and your screen display choices. Login cookies last for two days, and screen options cookies last for a year. If you select “Remember Me”, your login will persist for two weeks. If you log out of your account, the login cookies will be removed.
If you edit or publish an article, an additional cookie will be saved in your browser. This cookie includes no personal data and simply indicates the post ID of the article you just edited. It expires after 1 day.
Embedded content from other websites
Suggested text: Articles on this site may include embedded content (e.g. videos, images, articles, etc.). Embedded content from other websites behaves in the exact same way as if the visitor has visited the other website.
These websites may collect data about you, use cookies, embed additional third-party tracking, and monitor your interaction with that embedded content, including tracking your interaction with the embedded content if you have an account and are logged in to that website.
Who we share your data with
Suggested text: If you request a password reset, your IP address will be included in the reset email.
How long we retain your data
Suggested text: If you leave a comment, the comment and its metadata are retained indefinitely. This is so we can recognize and approve any follow-up comments automatically instead of holding them in a moderation queue.
For users that register on our website (if any), we also store the personal information they provide in their user profile. All users can see, edit, or delete their personal information at any time (except they cannot change their username). Website administrators can also see and edit that information.
What rights you have over your data
Suggested text: If you have an account on this site, or have left comments, you can request to receive an exported file of the personal data we hold about you, including any data you have provided to us. You can also request that we erase any personal data we hold about you. This does not include any data we are obliged to keep for administrative, legal, or security purposes.
Where your data is sent
Suggested text: Visitor comments may be checked through an automated spam detection service.
